Refund policy

Return & Refund Policy – Shoe Laundry (Pvt) Ltd.

1. Retail Products (Cleaning & Care Kits)
• Final Sale: Due to the consumable nature of cleaning products, all product sales are final.
• Unopened Items: Sealed, unopened products qualify for an exchange only if confirmed damaged or incorrect upon delivery, subject to review.
• No Returns on Opened Items: Products that have been opened, unsealed, or used are strictly non-refundable and ineligible for return or exchange under any condition.

2. Cleaning & Restoration Services
• Non-Refundable: Once a service process has commenced or completed, all service fees are non-refundable. Please confirm your service selections prior to handing over footwear.

3. Claims & Damage Reporting
• Any leakage, physical damage, or incorrect order issues must be reported via WhatsApp within 24 hours of delivery, accompanied by clear photo or video proof. Claims submitted after the 24-hour window will not be accepted.

4. Limitation of Liability
• Total financial liability for any product or service claim shall not exceed the original purchase value paid for the item or service.